Quality Improvement / Lean Strategies
Provide maximum value to your patients while minimizing wastes in your processes.
Let us help you focus on patient value and understand key processes to continuously improve your patient experience. Eliminating waste creates processes that need less human effort, less space, less capital, and less time to deliver superior patient care. Be able to respond to changing patient needs with high quality, low cost, and with efficient throughput times.
As Lean Facilitators, we are here to improve your patient flow and streamline processes. Services offered include Lean training, event facilitation, team building and staff mentoring. Let us help you put patient value at the forefront of your operations.
As management service organisation trainers, we are committed to using multiple proven techniques and training methods resulting in quality customer experience and ongoing staff satisfaction.
We provide extensive and comprehensive training in all business office procedures. Our goals are clarity and fluidity of processes, accuracy and efficiencies. We provide staff support through training, auditing, re-education, staff evaluations, and coaching to ensure the highest standards of production and stellar staff performance.
We utilize individual and group training practices by means of interactive teaching and training methods. Online training employing manuals and written processes, hands on (computer, visual aid and role play), written assessments, and lecture approach to guarantee the most productive experience for all learning styles and levels of knowledge.
Our training includes patient check in and check out processes, appointment scheduling, referral scheduling (including acquiring authorizations and benefits verification), insurance entry and eligibility, cashiering, balance collections and batch reconciliation.
Lean Services from Cape Fear Management Solutions:
- Training Materials
- Communication Tools
- Event Facilitation
- Lean Maturity Assessment
- Standard Work
- Value Stream Mapping
- Process Mapping
- 5S Team
- Predictive Analytics
- Building Exercises
Lean Training from Cape Fear Management Solutions:
- 5S
- A3 Thinking
- Kaizen Lean Awareness (Introduction to Lean)
- Lean Overview (abbreviated Introduction to Lean)
- Metrics and Performance Measures
- Lean Observations
- Phone Customer Service
- Process Mapping
- Root Cause Analysis
- Standard Work
- Value Stream Mapping
- Process Mapping
Event Facilitation from Cape Fear Management Solutions
- Event Charter
- Metrics
- Observations
- Scope Assessment
- Space Coordination
- Communication
- Scheduling
- Event Materials
- Catering Coordination
- Room Setup
- Training
- Team Building
- Facilitation
